What we collect

Privacy Policy

Last updated August 25, 2026 · Policy version 2026-08-25 · Seecose LLC

This page covers thesugaralarm.com and the preorder checkout only. The Sugar Alarm application and device have their own privacy policy, which governs glucose readings, caregiver contacts and alert history — you can read it at consent.sugalarm.com/privacy.html. Nothing on this page changes anything in that one.

This website

This site is a set of static files. It runs no analytics, no advertising scripts and no tracking pixels, and it loads nothing from a third-party origin — every font, image, stylesheet and script comes from this domain. That is not a promise we are asking you to take on faith; it is a property of how the site is built. There is no tag manager and no ad network to switch on, so there is nothing here that could quietly start tracking you later without the site itself being rebuilt.

Cookies. We set none. We checked this rather than assuming it: on our last review, loading all five pages of this site set no cookies at all, of any kind, including the invisible ones a page cannot read. We would rather tell you about a cookie than deny one you could find.

Two things are worth saying plainly, because they are true and a careful reader would spot them:

• Cloudflare hides our email address from scrapers. Cloudflare serves this site, and it rewrites the Support@Seecose.com links on these pages so that address is not sitting in the page source for a harvesting bot to collect. Undoing that in your browser takes one small script, which is served from this domain like everything else. It reads nothing about you and sends nothing anywhere — it turns a scrambled address back into a working link.
• Cloudflare protects the site from bots. Like every site behind Cloudflare, this one sits behind their edge protections, which is why an automated client sometimes gets a challenge page. Those protections belong to Cloudflare, not to us, and they could in principle set a short-lived security cookie to tell a person from a script. If that ever happens it is a security measure, not tracking: it is not used to follow you across other sites and not used to build a profile of you.

Simply reading this site sends no information about you to anyone but our hosting provider, Cloudflare, which keeps standard request logs.

The site makes exactly one request to another server, and only when you press "Place your preorder": it tells our API which device and service plan you chose, and that you ticked the box agreeing to these policies, so that a Stripe checkout can be created. That request contains no personal information.

What checkout collects

Payment is handled by Stripe. You enter your details on Stripe's page, not ours. Stripe then gives us:

• your email address;
• your name, shipping address and phone number;
• the amount paid, the currency, and identifiers for the payment.

We store those alongside the device, quantity and service plan you selected, and the version of our policies you agreed to with the date and time you agreed.

We never receive your card number, security code or expiry date. They go directly to Stripe and never touch our servers, our logs or our database. Stripe's handling of your payment data is governed by Stripe's privacy policy.

What we use it for

• Fulfilling your order — shipping the device to your address.
• Telling you about your order — confirmation, tracking, and any change to the ship date.
• Support — answering you when you write to us.
• Keeping our records straight — tax, accounting, and being able to show which terms applied to your order.

We do not sell your information, and we do not share it with advertisers.

Who else sees it

• Stripe — payment processing and tax calculation.
• Cloudflare — serving this website.
• Fly.io — hosting the API and database that hold your order.
• The shipping carrier — your name and address, so they can deliver it.
• Twilio — sending order and shipping emails.

That is the whole list. Each one gets only what it needs to do its job, and none of them is permitted to use your information for their own marketing.

How we protect it

Everything travels over encrypted connections, in both directions, with no unencrypted fallback. Access to the database that holds orders is limited to the people who need it to run the business, and payment credentials are held by Stripe rather than by us — which is the single most useful thing we can say about security, because the data we cannot lose is the data we never had.

No system is perfect. If personal information we hold is ever exposed in a way that could put you at risk, we will tell you — directly, by email, promptly, and with what actually happened, what was affected, and what we are doing about it. We will not learn about it in a filing.

Where it is processed

We sell and ship to the United States only, and the systems that hold your order are operated in the United States.

How long we keep it

We keep order records — what you bought, what you paid, the version of our policies you agreed to, and the name, address, email and phone number attached to the order — for seven years from the date of the order. That period is set by tax and accounting record-keeping obligations, not by marketing: a completed sale has to stay reconstructable long after you have stopped thinking about it.

A preorder that is cancelled or refunded still leaves a record, for the same reason — a refund is a transaction that must be accounted for.

We do not keep your card number, security code or expiry date for any length of time, because we never receive them. Stripe holds payment credentials under its own retention policy.

When those two rules collide, here is exactly what we do. If you ask us to delete your information and part of it is something we are obliged to keep, we delete everything that is not covered by that obligation, we tell you specifically what was kept and why, and we delete the remainder as soon as the obligation lapses. You do not have to ask twice and you do not have to take our word for what was retained — we will name it.

Your rights, wherever you live

Some states give residents specific rights over their personal information, and which ones apply to a given company depends on thresholds most people should not have to think about. So we are not going to make you check. Every right below is offered to everyone who orders from us, regardless of where you live:

• Know what personal information we hold about you and where it came from.
• Access it, and get a copy in a portable format you can take elsewhere.
• Correct anything that is wrong.
• Delete it, subject only to the retention rule above — which we will explain to you specifically rather than hiding behind.
• Not be penalized for asking. We will never charge you more, refuse an order, degrade your service, or treat you differently because you exercised any of these.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. Not for money, not for anything else of value, and not in the broader sense some laws give the word "sale". This site runs no analytics, no advertising scripts and no tracking pixels, so there is nothing collected here to opt out of — and we are not reserving the right to start.

How to ask. Email Support@Seecose.com from the address you used at checkout, or include your order number. We will acknowledge within 10 business days and respond substantively within 45 days. We verify your identity against the order before acting — that protects you, since it is what stops someone else from asking for your data. Deleting an order record before it ships means cancelling the order, so if that is not what you want, tell us and we will correct or restrict instead.

Someone can ask for you. An authorized agent may act on your behalf if you give them written permission and we can verify it with you directly.

If we say no, you can appeal. If we refuse a request, we will tell you why, and you can appeal it by replying to that refusal or by emailing Support@Seecose.com with the word appeal in the subject line. A different person than the one who made the first decision will look at it, and we will write back with the outcome and our reasoning within 45 days. If we still say no, we will tell you plainly that you may raise it with your state attorney general.

Children

Sugar Alarm is bought by adults. We do not knowingly collect information from anyone under 18 through this checkout.

Changes to this policy

We may update this policy. The version identifier at the top of this page changes when we do, and the version in force on the day you ordered is recorded against your order. If a change materially affects information we already hold about you, we will email everyone with an order on file rather than quietly swapping the page and hoping you re-read it.

Contact

Seecose LLC — Support@Seecose.com.