The agreement

Terms of Sale

Last updated August 25, 2026 · Policy version 2026-08-25 · Seecose LLC

1. Who you are buying from

Sugar Alarm devices and the Sugar Alarm service are sold by Seecose LLC ("we", "us"). Questions about an order go to Support@Seecose.com.

2. What a preorder is

A preorder reserves a device from the Founding Family production run. You are charged in full at the time you place the order, not at the time we ship. Placing a preorder does not create an account, and it does not start a service subscription.

The Founding Family price is $450 for the Sugar Alarm Mini and $550 for the Sugar Alarm Plus. The regular price — what each device costs once the Founding Family run closes — is $550 for the Mini and $650 for the Plus. The Founding Family price is $100 below the regular price, it applies to Founding Family preorders, and the regular price applies afterward. That discount is locked to your order for the life of that order.

3. When it ships

Founding Family orders are scheduled to ship on September 30, 2026. If we cannot ship by that date, we will email you with a revised date and the option to cancel for a full refund, at no cost to you and with no restocking fee. This commitment is described in full in the Shipping Policy. Shipping is to United States addresses only, and standard US shipping is free — it is included in the price above, so the only thing added at checkout is any sales tax for your address.

4. Cancelling

You may cancel at any time before your unit is dispatched and receive a full refund of everything you paid. See the Refund Policy for how refunds are issued and how long they take.

5. Service subscription and recurring billing

The device requires an active Sugar Alarm service subscription to receive readings and send alerts: Core at $59.99/mo for one device and three contacts, or Household at $89.99/mo for up to four devices and unlimited contacts. The first month is free for Founding Family orders.

Selecting a plan during preorder records your intent only. No subscription is created and no recurring charge is set up at preorder time. You will be asked to start the subscription separately, closer to shipment, and the recurring charge begins only when you start service — not when you preorder.

Once started, a subscription renews automatically each month at the price above until you cancel it. To cancel, open Settings in the Sugar Alarm app and cancel the subscription there, or email Support@Seecose.com and we will cancel it for you. Cancellation takes effect at the end of the period you have already paid for — you keep the service until then, and we do not bill you again.

If a subscription payment later fails, alarms continue at full capability for 30 days while the payment is resolved. Not a reduced mode, not a warning banner instead of a siren — the same alarms, the same escalation, the same phone calls. We do not silence a household over a billing problem, and this paragraph is part of the agreement, not a marketing promise.

6. Payment

Payment is processed by Stripe. We never receive, see, or store your card number, security code or expiry date. We retain only Stripe's identifiers for your order and the amount charged. Applicable sales tax is calculated by Stripe at checkout.

7. What Sugar Alarm is not

Sugar Alarm is not a medical device. It does not diagnose, treat, cure or prevent any disease, and it does not replace your CGM, its alarms, or your care team's instructions. It is a secondary household notification system that depends on internet, cellular, power and third-party services, any of which can fail or be delayed. Never make a treatment decision from Sugar Alarm alone. In an emergency, call your local emergency number.

8. Hardware warranty

We warrant the device against defects in materials and workmanship for one year from the date it is delivered to you. If it fails in that period, email Support@Seecose.com with your order number and we will repair it, replace it, or refund it — our choice — at no cost to you, including the shipping both ways. A replacement carries the remainder of the original year, or 90 days, whichever is longer.

The warranty does not cover accidental damage, liquid damage, power surges, cosmetic wear, or a unit that has been opened or modified. Normal setup, enrollment and use are not modification.

This warranty gives you specific legal rights, and you may have other rights that vary by state. Nothing here is intended to displace a right your state gives you that cannot be waived.

9. Limitation of liability

Start with what you are buying. Sugar Alarm is a supplementary household notification system. It is not a medical device, it is not a replacement for your CGM or its own alarms, and it is not a replacement for your care team. It is a second way for a household to hear something it might otherwise sleep through. We build it to be loud, stubborn and hard to ignore, and we hold ourselves to that — but the limits below are what a system like this can honestly promise, and we would rather you read them before you buy than after something has gone wrong.

The risks that come with the category. Sugar Alarm depends on your internet connection, on cellular networks, on mains power, and on third-party services including your CGM manufacturer's follower feed, our hosting providers, and the carriers that deliver calls and text messages. Any of those can be delayed, degraded or unavailable, sometimes without warning and sometimes for hours. An alert can therefore be late, or can fail to arrive at all. By buying a Sugar Alarm you are accepting that risk as inherent to what this product is, and you are agreeing not to rely on it as your only line of defense.

The cap. To the fullest extent permitted by law, our total aggregate liability arising out of or relating to a device, the service, or these terms is limited to the greater of (a) the amount you paid for the device, or (b) the service fees you paid us in the twelve months before the claim arose. To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, or loss of goodwill, however caused and on any theory of liability.

What we do not limit, and will not try to. Nothing in these terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• gross negligence or willful misconduct; or
• anything else that cannot lawfully be limited or excluded.

Those four are carved out without qualification. They are the categories that actually matter for a product bought to keep someone safe, and we are not trying to contract out of them.

State variation. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limits on implied warranties, so parts of this section may not apply to you. You may have rights under the law of your state that these terms cannot take away, and nothing here is intended to take them away.

If part of this section fails. If any sentence, clause or provision of this section is held unenforceable, it is severed and the rest of the section stays in force, and the limitations above apply to the fullest extent that remains permissible. A single struck sentence does not void the section.

10. Governing law and disputes

There is no arbitration clause in these terms, and no class-action waiver. We considered both and decided against them. If you ever have a dispute with us, you keep every option the law gives you, including a jury and including acting together with other customers.

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

Talk to us first — this resolves nearly everything. Before starting any formal proceeding, email Support@Seecose.com describing the problem and what you would like us to do, and give us 30 days to fix it. This step is required of both of us, and in practice almost every problem ends here, faster and with a better outcome than anything a filing produces.

If that does not resolve it, the courts of the State of Texas are an agreed venue, but not an exclusive one — we are not trying to make you travel to Texas to be heard, and nothing here prevents you from bringing a claim where you live if the law allows it.

Small claims. Either of us may bring an individual claim in small-claims court instead, and nothing in this section discourages that. It is often the fastest and cheapest way to settle a disagreement about an order.

Nothing in this section waives any right your state gives you that cannot be waived.

11. Devices we depend on — Dexcom and Libre

Read this one carefully; it is the dependency most likely to affect you. Sugar Alarm does not make a sensor and does not read one directly. It reads the follower feed published by the CGM system you already use — Dexcom Share, or LibreLinkUp for FreeStyle Libre. Those are independent services, operated by companies we have no relationship with and no control over.

Those companies may change, restrict, throttle or terminate follower access, alter or retire the interfaces we use, require new terms, or simply have an outage — at any time, and without notice to us. We cannot guarantee continued compatibility with any CGM system, and a change on their side can degrade or break Sugar Alarm through no fault of yours or ours.

What we will do if that happens. If follower access is lost or changed in a way that materially breaks the product, then we will:

• tell affected customers within 7 days of confirming it, and keep you updated while we work on it;
• stop charging you for service we cannot deliver, and refund service fees you have already paid covering the period the product was materially broken; and
• if we cannot restore it within 60 days, take the device back and refund it in full if it is less than twelve months old, or pro-rated over three years after that. You keep the choice — you can also keep the device and wait.

Dexcom, Dexcom Share, FreeStyle Libre and LibreLinkUp are trademarks of their respective owners. Those owners do not sponsor, endorse, certify or have any affiliation with Sugar Alarm or Seecose LLC.

12. Device software and updates

Devices ship pre-provisioned and managed — configured, enrolled and locked to the Sugar Alarm application before they reach you. Software and configuration updates are delivered automatically over the internet, so the device you receive keeps improving without anything for you to install.

Buying the device buys you the hardware and a license to use the Sugar Alarm software on that device for as long as your service is active. It does not transfer ownership of the software, and it is not a license to copy, extract, reverse-engineer or redistribute it.

The device is not intended to be repurposed as a general-purpose tablet during the service term, and it ships locked so that the alarm screen cannot be closed, muted or wandered away from. That lock is the product, not a restriction bolted onto it.

13. Acceptable use

A subscription covers one household, within the device and contact limits of the plan you chose. Please do not resell or share service access outside your household, and please do not attempt to defeat the kiosk lock or the alarm audibility floor — the floor exists because a Sugar Alarm that can be turned all the way down is not a Sugar Alarm.

If we believe an account is being used outside these limits we will contact you first and give you a chance to put it right.

14. The Refund and Shipping policies are part of this agreement

The Refund Policy and the Shipping Policy form part of these Terms of Sale and are binding on us in the same way every section here is. The Privacy Policy explains what we do with the information attached to your order.

15. Things that apply to the whole agreement

Events outside anyone's control. Neither of us is liable for a failure to perform caused by something genuinely outside our reasonable control — natural disaster, war, epidemic, labour action, carrier failure, government action, or a failure of the internet, power grid or telecommunications networks. This does not excuse us from refunding money for something we did not deliver.

Assignment. You may not transfer this agreement without our consent, which we will not withhold unreasonably. We may transfer it as part of a merger, acquisition or sale of the business, and if we do, your rights under it travel with it unchanged.

Severability. If any provision of these terms is held unenforceable, it is severed and everything else stays in force.

No waiver. If we do not enforce a provision on one occasion, that is not a waiver of it.

Entire agreement. These terms, together with the Refund, Shipping and Privacy policies, are the whole agreement between us about your order, and they replace any earlier discussion about it.

16. Changes

We may update these terms. The terms that apply to your order are the ones published on the day you placed it — the version identifier at the top of this page is recorded against your order, so there is never a question about which wording you agreed to. We will email you if a change affects an order already placed.

17. How to contact us

Seecose LLC — Support@Seecose.com. A real person reads that address, and it is the fastest route to a resolution for anything on this page.