Getting your money back

Refund Policy

Last updated August 25, 2026 · Policy version 2026-08-25 · Seecose LLC

This policy forms part of the Terms of Sale. Everything promised here is a term of your purchase, not a courtesy we can withdraw.

Full refund any time before dispatch

You can cancel a preorder and get 100% of what you paid back at any point before your unit is dispatched. There is no cancellation fee and no restocking fee. Email Support@Seecose.com from the address you used at checkout, or include your order number (it looks like SA-000123).

If we miss the ship date

If we cannot ship by September 30, 2026, we will email you with a revised shipping date and a clear, one-step way to cancel for a full refund instead of waiting. You do not have to accept a delay. This is described in the Shipping Policy.

After your unit ships

You may return a delivered unit for a refund within 30 days of delivery. The window runs from the day the carrier delivers it, not from the day you ordered — a preorder that waits months for production does not eat into the time you have to try it.

Email Support@Seecose.com with your order number and we will send you a return authorization. Do not ship a unit back without one — we cannot match an unexpected package to your order.

Opening the box is fine. You cannot evaluate an alarm you have not set up, so a unit that has been unboxed, powered on, enrolled and used is still returnable within the window. We reset and re-provision every returned unit before it goes anywhere else, so device enrollment is our problem, not yours.

You pay return shipping, and we recommend a tracked service — until the unit reaches us it is still your package. There is no restocking fee. We refund the full purchase price, including the sales tax collected, once the unit arrives.

Condition. Return the device and its power supply. We reduce a refund only for missing hardware or damage beyond ordinary use, and if we intend to reduce one we will email you first with photographs and give you the option to have the unit shipped back to you instead, at our cost.

If the unit arrived damaged or never arrived at all, that is not a return — see Shipping policy. If it failed on its own, that is the warranty in the Terms of sale, and neither one costs you return shipping.

Returning hardware does not cancel your service

These are two separate things, and we would rather over-explain it than have you pay for a month you did not want. Sending a device back does not, by itself, end a Sugar Alarm service subscription — the two are billed separately and cancelled separately.

If you are returning a device and you are done with the service too, say so in the same email and we will cancel the subscription for you at the same time. You can also cancel it yourself from Settings in the Sugar Alarm app. Cancellation takes effect at the end of the period you have already paid for.

At preorder time there is nothing recurring to cancel — no subscription is created and no recurring charge is set up until you start service separately, closer to shipment.

How refunds are issued

Refunds go back to the original payment method through Stripe. We cannot refund to a different card or account. Once we issue a refund, Stripe typically returns the funds to your bank within 5–10 business days; the exact timing is set by your bank, not by us. Sales tax collected is refunded along with the purchase price.

Fraud and abuse

We reserve the right to decline a return or refund where there is clear evidence of fraud or deliberate abuse of this policy — a payment method reported stolen, a unit that is not the one we shipped, or a pattern of repeated buy-and-return activity that is plainly not a household evaluating a product.

This is a narrow exception and we will treat it as one. It is not a general discretion to refuse a refund we would rather not pay. If we ever decline one on this basis we will tell you exactly why, in writing, and give you a chance to respond before we close it out. An ordinary return — including one where you simply did not like it — is never covered by this paragraph.

Contact

Support@Seecose.com — Seecose LLC.