Getting your money back

Refund Policy

Last updated 18 August 2026 · Seecose LLC

TODO — LEGAL REVIEW REQUIRED. This is an engineering draft written to describe what the checkout and fulfilment code actually does. It has not been reviewed by counsel and must be before the first live charge.

Full refund any time before dispatch

You can cancel a preorder and get 100% of what you paid back at any point before your unit is dispatched. There is no cancellation fee and no restocking fee. Email Support@Seecose.com from the address you used at checkout, or include your order number (it looks like SA-000123).

If we miss the ship date

If we cannot ship by September 30, 2026, we will email you with a revised shipping date and a clear, one-step way to cancel for a full refund instead of waiting. You do not have to accept a delay. This is described in the Shipping Policy.

After your unit ships

TODO — LEGAL REVIEW REQUIRED. Post-delivery return window, condition requirements, who pays return shipping, and the handling of opened or Knox-enrolled units are not yet settled and must be drafted by counsel before the first shipment.

How refunds are issued

Refunds go back to the original payment method through Stripe. We cannot refund to a different card or account. Once we issue a refund, Stripe typically returns the funds to your bank within 5–10 business days; the exact timing is set by your bank, not by us. Sales tax collected is refunded along with the purchase price.

Service subscription

No subscription is created at preorder time, so there is nothing to cancel and nothing recurring to refund. If you later start a subscription, it can be cancelled at any time.

Contact

Support@Seecose.com — Seecose LLC.